Client Testimonials
I just wanted to let you know how pleased we are with your services. We were able to get the loan that we wanted to refinance our home and got back over $20,000 in the process. We plan on using some of that to clear some lingering issues that are still on my credit repo...
Services & Cost > Warranty/Refund Policy
The firm warrants the success of its work by offering some or all the client's entire monthly retainer fees back if we are not successful in producing results, positively affecting the client's credit scores and credit history. After twelve months, if the qualifying client requests it and sends in new credit reports the Firm will add up each deleted or improved credit listing and will assign a value of $60 to each such item. If that total is not greater than the total monthly fees paid by the client, the difference will be refunded.
This should not be understood to mean that Legacy Legal Services would charge its regular fees plus $60 per deleted item. Rather, the $60 per deleted item is simply used as a value to help Legacy Legal Services and the client calculate the program's success.
For example, at the end of twelve months you have forwarded credit reports every ninety days and completed your commitments to the Firm as required by the warranty. You originally had 10 negative listings on each of your credit reports that you wanted removed. Your Experian report deleted 7 listings but 3 still remain, Trans Union deleted 6 listings with 4 remaining, and Equifax deleted 9 and 1 item still remained.
That means:
| Bureau | Deleted | Remaining |
|---|---|---|
| Experian | 7 | 3 |
| Trans Union | 6 | 4 |
| Equifax | 9 | 1 |
| TOTAL | 22 | 8 |
| Value of deleted items for warranty calculations | 22 x $65 | $1430.00 |
| You paid in total monthly retainer fees | $708.00 | |
| Amount you get back for the warranty | $0.00 |
Now, imagine that at the end of twelve months your results were not so good. You have forwarded credit reports every ninety days and completed your commitments to the Firm but successes were hit and miss with the bureaus. You originally had 12 negative listings on each of your credit reports that you wanted removed. Your Experian report deleted only 3 listings and left 9 remaining, Trans Union 2 deletions with 10 remaining, and Equifax deleted 4 and 8 items still remained.
That means:
| Bureau | Deleted | Remaining |
|---|---|---|
| Experian | 3 | 9 |
| Trans Union | 2 | 10 |
| Equifax | 4 | 8 |
| TOTAL | 9 | 25 |
| Value of deleted items for warranty calculations | 9x $65 | $585.00 |
| You paid in total monthly retainer fees | $708.00 | |
| Amount you get back for the warranty | $123.00 |
While the second example shows results that are very low for someone who has forwarded sufficient credit reports (we can't remember ever seeing a case like this,) it is a good example of how the warranty works. Again, it is important to emphasize that, even when the firm gets results far beyond your warranty amount, you do not owe any more money. The warranty valuations are just so that you can feel comfortable in knowing that Legacy Legal Services has a stake in helping you to achieve a high level of success.
As you see, we only get paid for results, so you have absolute peace of mind knowing that we are doing everything that our 25+ years of experience has taught us to do in effectively causing positive change in your credit scores and your credit history.
If you have very few negative items when you begin the service, so that if all were deleted the value would still not equal the warranty value, then your negative items will be assigned a new value equal to your total retainer fees divided by the total number of negative items.